Frequently Asked Questions About Wilsonville Honda
Find answers to common questions about Wilsonville Honda including service appointments, oil changes, financing, trade-ins, vehicle purchases, payment methods, credit card processing fees, recalls, dealership hours, and more.
What types of used cars does Wilsonville Honda sell?
We offer a wide variety of pre-owned vehicles, including Certified Pre-Owned Hondas and used cars from other top brands like Toyota, Ford, Subaru, Nissan, Chevrolet, and Mazda. Our inventory includes sedans, SUVs, trucks, and hybrids to fit every need and budget.
Do you only sell used Honda vehicles?
No. While we specialize in Honda, we carry many makes and models from other manufacturers. Whether you're looking for a Toyota Camry, Ford F-150, or Subaru Outback, we have options beyond just Honda.
Are your used cars inspected before sale?
Yes. Every pre-owned vehicle at Wilsonville Honda undergoes a comprehensive multi-point inspection to ensure safety, reliability, and performance. Certified Pre-Owned Hondas also meet strict manufacturer standards and include warranty coverage.
Can I finance a used car at Wilsonville Honda?
Absolutely. We offer flexible financing options for all credit types. You can even get pre-approved online before visiting our dealership in Wilsonville.
Do you serve customers outside of Wilsonville?
Yes! We proudly serve customers from Portland, Tualatin, West Linn, Tigard, Sherwood, and throughout the greater Portland metro area. Our dealership is conveniently located just off I-5.
Can I shop your used inventory online?
Yes. You can browse our full pre-owned inventory online, view vehicle details, schedule test drives, and even start the financing process—all from the comfort of your home.
Frequently Asked Questions About Service & Parts at Wilsonville Honda
Do you charge a fee for credit card payments?
Yes, there is a 3% processing fee on all Credit Cards, which is not greater than our cost of acceptance. There is no processing fee for Non-Credit Card transactions (Debit Cards, Checks, and Cash).
How busy are you right now?
We usually average about 60-90 minutes for oil change services regardless of how many vehicles are ahead of you.
Can I come in for an oil change?
Oil changes can be completed on a walk-in basis Monday through Friday between 7 a.m. and 6 p.m., Saturdays are by appointment only.
What does A___ mean?
An “A” service is your standard oil and oil filter change. This service includes a complimentary multi-point inspection.
A “B” service is your minor maintenance that includes an oil and oil filter change as well as a more in-depth inspection of your vehicle – additional items included in the inspection are the front and rear brake pads, brake hoses and lines, drive shaft boots, and components of your suspension and exhaust. It also includes a check for parking brake adjustment. A tire rotation, if necessary, is included.
How far are you scheduling for repairs?
We are often about 1 day out for repairs depending on what is needed, sometimes it could be same day if the schedule allows.
What is the name of the dog in the Parts Department?
Our furry employee's name is Max, and he is always willing to help.
Can I schedule a Honda recall?
Contact us to check availability on parts. If parts are available we can schedule service as soon as possible.
Do you offer transportation while my vehicle is for service?
We offer shuttle rides within 10 miles of the dealership; Monday through Friday 7am to 6:30pm as we close at 7pm.
How much would a new battery be for my car?
Depending on the year and model of your vehicle, prices may vary. Contact us and one of our Parts Specialist can help you confirm pricing.
I need a new battery for my key fob.
Our parts department can replace your key fob remote battery.
My car says I need a code for my radio. Can you help me with that?
Your 5-digit code is usually on the first page of your service history book or on the sides of your glove compartment.
What is a 1 service?
The sub item 1 on your display indicates your vehicle needs tire rotation.
What is a 2 service?
The sub item 2 on your display indicates your vehicle needs a new engine and cabin filter as well as a check of all external drive belts.
What is a 3 service?
The sub item 3 indicates your vehicle needs a transmission drain and fill. This service should be completed every 30,000 miles. Depending on your vehicle, this may be accompanied by a front transfer case service.
What is a 4 service?
The sub item 4 indicates your vehicle needs a spark plug replacement and valve adjustment, and depending on your make and model, you may also need a timing belt and water pump replacement.
What is a 5 service?
The sub item 5 indicates your vehicle needs a coolant flush. This service is completed every 5 years or 60,000 miles.
What is a 6 service?
The sub item 6 indicates a rear differential service, completed at 15,000 miles, 30,000 miles, and every 30,000 miles thereafter.
What is a 7 service?
The sub item 7 indicates a brake fluid flush. This service is completed every 3 years or based on condition.
Do you offer detail service?
Yes, we offer interior and exterior detail services for your vehicle. Please contact us to confirm availability.
I have a non-Honda car; can I bring my car to you?
Yes, services on non-Honda/Acura vehicles are limited. Please contact us to confirm services.
I need my windshield replaced?
Our service technicians do not replace windshields here; we have a vendor that can complete that request. His name is Scott with Excel Glass Service at 503.936.0828.
Do you have a body shop?
We do not provide body work service.
Do you have a towing service?
We do not provide towing service.
My low tire light is on.
If you have a low tire pressure light, we offer free inspections Monday through Friday between 7 a.m. and 6 p.m. on a walk-in basis. Saturdays are by appointment only.
I have a headlight/taillight out.
If you need a bulb replacement, stop by anytime Monday through Friday between 7 a.m. and 6 p.m. or Saturday between 8 a.m. and 3:30 p.m. on a walk-in basis.
Do you guys do DEQ?
Unfortunately, we do not offer that service here.
What are the Service Department hours?
Monday through Friday 7am-7pm
Saturday 8am-5pm
Closed Sunday
If I come in for an oil change service now, how long will it take?
Generally Oil change service average about 60-90 minutes. Oil Change Service Includes the following:
• Change Oil Filter with Genuine Honda Parts
• Inspect Tire Wear
• Perform Tire Rotation
• Inspect Lights & Fill Washer Fluid
• Perform Brake Inspection
• Inspect Parking Brake & Adjust as Needed
• Inspect Suspension Components
• Inspect Fluids and Top-off if Needed
• Inspect Exhaust System / Muffler plus Catalytic Converter
• Car Wash Voucher to Local Car Wash
Do you sell Tires?
Yes, we sell tires that are competitively priced compared to other sellers like Les Schwab and Costco. We also provide tire maintenance services like puncture repairs, wear inspection, Rotation and Balance
How often should I do an alignment on my car?
Tire manufactures recommendations differ, but generally once a year or every 15000 miles.
General Frequently Asked Questions About Wilsonville Honda
Where is Wilsonville Honda located and is it far from the Portland Metro area?
No, Wilsonville Honda is not far from the Portland metro area. Located just off I-5 in Wilsonville, Oregon, the dealership is approximately 18 miles south of downtown Portland and serves customers from across the region, including Beaverton, Hillsboro, Tigard, Tualatin, Lake Oswego, West Linn, Happy Valley, Oregon City, and Sherwood. Many customers find the short drive worthwhile because of Wilsonville Honda's large inventory, friendly staff, and highly rated customer experience.
What Is the Best Honda Dealer Near Portland?
Many customers consider Wilsonville Honda to be among the best Honda dealerships serving the Portland metro area because of its combination of customer service, convenient location, and straightforward buying experience. Customers frequently mention the dealership's friendly, knowledgeable staff, low-pressure sales environment, transparent communication, and long-term commitment to customer satisfaction. Conveniently located just south of Portland near I-5, Wilsonville Honda serves customers from Portland, Beaverton, Hillsboro, Tigard, Tualatin, Sherwood, Lake Oswego, West Linn, Happy Valley, and Oregon City. Many customers return year after year for both vehicle purchases and service, while others travel from outside the Portland metro area because they believe the experience is worth the drive. Whether you're shopping for a new Honda, a certified pre-owned vehicle, or expert Honda service, Wilsonville Honda strives to provide a customer-focused experience that has earned the trust of thousands of drivers throughout Oregon and Southwest Washington.