Very responsive. Straight forward on pricing and details, efficient, and delivered my car earlier than expected!

I have been scheduling regular maintenance for my 2012 Honda Civic at Wilsonville Honda for many years now. They have always been good to me during every visit. Recently, something tragic happened to my vehicle and Wilsonville Honda went above and beyond to resolve it. On August 12, 2021, I brought in my car for a routine oil change. Nothing out of the ordinary happened, and I drove the car for many weeks & miles. On September 8, 2021, I was on my way to Salem for my morning work commute from Wilsonville. I noticed the "Check Engine Oil Level" light pop up on my dash. Minutes later, I noticed my vehicle's ability to accelerate begun to degrade. I had to press down the gas pedal harder to accelerate. I used my phone GPS and route myself to the nearest authorized Honda service center, which was Salem Honda. The vehicle's acceleration began to continuously degrade. As I made my way into the driveway entrance of Salem Honda, the engine finally shut down and was unable to start. My car stalled literally only a couple hundred feet away from Honda of Salem service center. Honda of Salem informed me that since I didn't have a scheduled appointment, they will get my vehicle inspected ASAP. However there was a $140 inspection fee applicable - of course I had no choice and accepted my fate. A few hours later, Honda of Salem told me that my engine was done. Apparently there was no engine oil left in the engine, and it burned up. I told them I just recently changed my oil only a few weeks ago at Wilsonville Honda. Salem Honda reached out to Wilsonville Honda and verified this information. A few minutes later, Salem Honda service rep told me that Wilsonville Honda will be covering the expenses of the $140 inspection and they will covering the cost to tow my vehicle back to Wilsonville Honda for further inspection. At that time, I called for an Uber to get myself to work. And had my wife pick me up at the end of my work shift in Salem. My wife and I were extremely nervous as we were not planning on purchasing a new vehicle (since engine costs are easily thousands of dollars to service). The next day, I visited Wilsonville Honda for an update. They told me that there must have been a nut/bolt not screwed on tight enough during my last oil change. Over time, the vibration must have loosen the nut/bolt to a point it finally fell off, and the drain plug came off, emptying all the engine oil onto the freeway to a point the engine shut down. To my amazement and disbelief, Wilsonville Honda said they will cover all the expenses to repair my vehicle with a new engine, covering all parts & labor. In addition, they provided me with a complimentary loaner vehicle so I can continue to commute to work while my vehicle was in the repair shop for a week. I received my repaired vehicle a few days ago and it has been running top-notch since then. Without a doubt, I will make all my future car purchases with them! THANK YOU WILSONVILLE HONDA!

Gaylen was so helpful. Everyone we worked with was so kind and patient. We will try to buy all of our cars from here from now on.

Surprisingly enjoyable and low to zero pressure. Actually zero since I was a bit anxious about such a significant purchase. I think Anthony was the perfect person for me to transact with. Very happy all around

Easy, painless experience. Katrina is an excellent salesperson & easy to work with!

Very pleasant and quick process to buy my new car. With tight inventory, they didn't try to gouge me. Financing was fast and easy to work through.

We always love working with Gaylen. She has helped us purchase several vehicles over the last 7 years. We won't buy our vehicles from anyone else and recommend her to all of our family and friends!

Just bought our 4th car there! You all are doing things right. Love Gaylen & Josh

I have now owned 4 Honda's and this is my second time purchasing from Wilsonville Honda. Since working with Taylor with my first purchase in 2020 it was no question that I knew who I would be going back to when I was ready to make another purchase. This second time around, I called Taylor told her what I wanted and she went above and beyond to get everything ready so when I arrived all I had to do was sign the paperwork and collect the keys to my new vehicle. I was in and out of there within 40 mins! After getting home my daughter realized she forgot her cell phone, I called Taylor, she found my daughters phone right away and met us to return the phone, that is service you won’t find anywhere else! Do yourself a favor, go to Wilsonville Honda and ask for Taylor, you won’t be disappointed!

Great service and was very helpful explaining things I asked about. Great car too!

This was my first vehicle purchase with Parker Johnstone Wilsonville Honda. I have been in contact with first with Geri, Rainer and then Gaylen Cashman. Gaylen was always very helpful, friendly and patient with me being a Senior of 76. Early on, I mainly was interested in a new Ridgeline, but due to limited factory inventory, we decided to buy a 2021 Honda Passport EXL AWD in deep scarlet pearl. Gaylen's knowledge of the Passport was outstanding. I can still call or e-mail her with any questions today. I have visited Parker several times and have had direct communications with Gaylen for several months; SO PATIENT...I have visited several other Honda dealerships in the Portland, Oregon area and have ranked Parker number one. I just feel at home at Parker. The employees are happy there. I like the service department area and the enclosed new vehicle storage area that one can see without any weather issues. Customer Service at Parker is Outstanding. We live in Clackamas, Oregon some 20 miles away but will do all my maintenance services at Parker in addition to any more Honda accessory purchases. Thanks Gaylen for caring about me and Parker Johnstone's Wilsonville Honda. Best Regards: Rocco & Marcella

This is my second vehicle with PJW Honda. I live in another state and it couldn’t have gone more smoothly or been easier. Thank you for everything!

We are in our 70’s and have been around the car purchase gig a lot of times. We have never had an experience this positive and professional. No games, no back and forth, no misinformation, no hassles. Gaylen was a real pro, as was Josh the finance man. Of the many things that stood out was Gaylen’s knowledge of the product. This is now our third Honda Pilot, and we have researched the current competition extensively, only to return to the Pilot. After dealing with several other agencies, we had a basis of comparison and there was no contest. Being Stone Age folks, we don’t really want to mess around with BS, which I can spot a mile away. Wilsonville Honda was square, up front and direct, which we greatly appreciated. Gaylen was as helpful and patient as anyone could be…..most appreciated. The only reason we give her five stars is because they did’nt give us the option to give her seven or eight. She deserves a ten.

We had a great experience at Wilsonville Honda. Quick, easy and painless to buy a car. We would definitely go back. If you are in WA, be sure they don’t add sales tax. That’s paid when registering in WA.

Receptionists was always courteous, Rainer was on top of his service and Josh (at Finance) was/is The BEST! Josh makes your purchase decision a lot easier! 👍🏼

We drove 260 miles to have the best experience Purchasing a Honda. Taylor was patient with our questions and informing us all of the financing options. Jim in the signing office made it easy to understand what we were signing. Great experience worth the drive.

I recently had my car serviced here (I didn’t but from here) and it was honestly the best experience I’ve had with a car dealership service center. They are kind, quick and most of all communicative. I was made aware of time and the process along the way. they are so friendly and I will definitely be returning!

This is my 4th purchase from Wilsonville Honda! I absolutely love all the staff here, they always take such great care of me and my family. Very thankful to have a dealership I trust.

Came here after a bad experience at another dealer. Great service, no pressure, definitely will buy here again, can’t wait for my next experience

We called before driving down from Portland to see if they had the cars we wanted to look at in stock. They did, which was great since other dealers in the area did not have the cars we wanted to compare on the lot. Our sales person, Katrina, was so easy to work with, and we enjoyed not having to deal with a high pressure sales person. The whole process went relatively quick (an afternoon) and was pretty easy!

Great experience and an exceptional salesperson (Rainer J). Greeted when we came in and easygoing, no pressure help. I say help, because that is what he provided. Answered questions, learned what we were looking for and showed us around. One of the easiest buying experiences ever.

I had an amazing experience buying my first car here in Oregon! My first point of contact was Rainier who was very helpful! I was then helped by Gaylen who was very helpul, friendly, and patient with me and made my purchase really smooth & easy! Josh from the finance department was really helpful in the final steps of the process as well! I inquired about my pre-owned 2017 Honda Civic LX with low mileage on a Friday through Rainier and got the purchase agreement going and was able to bring it home that monday when I went down to the dealership and met with Gaylen! I am very pleased and happy with my purchase and the excellent customer service I received! Definitely recommend buying from this dealership!

We had an amazing experience buying our new Honda Pilot! Gaylen was amazing and explained our options to get us the best deal and what was the best financially for us. She took care of US and listened to our needs. We were in and out very quickly and they were very accommodating as we had our children with us. Will definitely be back when it’s time to upgrade!

The whole staff and process buying my vehicle through Parker Johnston’s Wilsonville Honda was positive, stress free and helpful. Will be back for my next car. Highly recommend.

Great expereince, Anthony too amazing care of us, from our Texting before hand to in person closing of the deal, it was the best car purchase I have ever done.